DVA Client Insights Survey


The Department of Veterans’ Affairs (DVA) is running the 2024 Client Insights Survey(formerly Client Satisfaction Survey), which will close on Monday, 8 July 2024.

We are reaching out to advise you of this survey, and we would welcome your assistance to promote this opportunity to provide feedback to your networks in the veteran community.

The survey is now open and can be accessed and distributed via the following link:

Department of Veterans Affairs (orima.com.au)

We encourage all veterans of the Australian Defence Force to share their views about interacting with DVA through this survey. We would be grateful if you would consider sharing this opportunity widely through your networks.

The Client Insights Survey seeks to understand clients’ perceptions of interactions with DVA, their overall experiences, and ideas for improvement. This feedback is critical to DVA’s ongoing efforts to improve the way we provide services and supports to veterans and their families.

ORIMA Research, an independent market research company, is conducting the survey on DVA’s behalf, and will ensure the collection of statistically robust and objective data.

Recent survey results indicate that more clients are willing to interact with the Department online. As a result, DVA is piloting an online version of the survey. Whereas the previous Client Satisfaction Survey only went to a small selection of clients, the online survey provides allDVA clients the opportunity to provide feedback. More clients will have the opportunity to have their say, can complete the survey in their own time and at their own pace.

Information about the survey, including previous years’ results can be found on DVA’s website www.dva.gov.au/survey.

Thank you for your support

Yours sincerely

Alison McLaren | Deputy Secretary

Veteran, Family and Stakeholder Experience

6 June 2024

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