DVA Deputy Commissioner SA Message APRIL 2026
DVA aged care resources poster (A3)
Information on residential aged care mailout to DVA Gold and White Card holders
Since July 2025, we have undertaken regular mailouts to DVA Gold and White Card holders who have recently entered residential aged care. These mailouts provides residents with information and resources about the supports and services they can continue to access through DVA. The most recent mailout was completed in the last week of February 2026 and included:
- A letter from Repatriation Commissioner,
- The veteran’s guide to living in an aged care home booklet,
- stickers with a poppy design that can be used at the aged care home to help identify as a veteran or war widow(er) and recognize our clients’ contributions to the nation (see p6 of The veteran’s guide to living in an aged care home to view the design),
- the My Life Story template that that allows residents to share what matters most to them, including their life experiences, service history, or connection as the partner of a service person, and
- the Local ex-service organisation contact card to help residents stay connected with community supports they were already engaged with, would like to access.
Information on DVA’s aged care resources
DVA has a range of aged care resources available for clients, veteran families, carers and aged care teams to help them understand the supports DVA can provide. The popular guides The veteran’s guide to living independently and The veteran’s guide to moving into an aged-care home were refreshed in February 2026, with updated content and a stronger, client-centred focus on accessing aged care supports.
The following helpful guides are now available to download or order in hardcopy via the links below:
- DVA aged care webpages (dva.gov.au/aged-care)
- Guides for clients, families and carers can be downloaded or ordered for free:
- Guides and resources for aged care providers supporting veterans and war widow/ers can be downloaded:
- Residential aged care providers webpages
- A guide for residential aged care teams supporting DVA clients
- DVA Supports in Aged Care poster for nurse-stations
- Veteran Access to Booked Car with Driver poster
- Local ex-service organisation contact card
- My Life Story template for veterans and war widow/ers
Also attached is our updated aged care resources poster which uses QR codes to provide a quick link to relevant DVA aged care resources. Please feel free to display this in your centres and share this information among your members and networks.
Kind regards,
Jennifer Buckler |Acting Assistant Secretary