Client Survey Results

The Client Satisfaction Survey is a key tool for DVA to learn more about our clients’

experiences so we can improve the way we serve veterans and their families.

As per previous years, I am writing to provide you with notice of the release

of the DVA Client Satisfaction Survey results via the Minister’s announcement on today

29 October 2019.

Attached is a copy of the survey results in the form of:

  • a two-page Factsheet showing a high-level summary of overall satisfaction,


  • the Results Summary report, a more detailed breakdown of all survey results.

These are now available on the DVA website:

The results from this survey and future surveys will continue to help inform DVA on

where we can focus services and supports for veterans and their families, to ensure

we are responding and adapting to client needs.

If you have any questions or would like to provide feedback, please contact the

Survey team directly, at

DVA CSS 2019-Fact Sheet – FINAL Published

DVA CSS 2019-Results Summary – FINAL Published (1)


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