The Client Satisfaction Survey is a key tool for DVA to learn more about our clients’
experiences so we can improve the way we serve veterans and their families.
As per previous years, I am writing to provide you with notice of the release
of the DVA Client Satisfaction Survey results via the Minister’s announcement on today
29 October 2019.
Attached is a copy of the survey results in the form of:
- a two-page Factsheet showing a high-level summary of overall satisfaction,
- the Results Summary report, a more detailed breakdown of all survey results.
These are now available on the DVA website: www.dva.gov.au/survey.
The results from this survey and future surveys will continue to help inform DVA on
where we can focus services and supports for veterans and their families, to ensure
we are responding and adapting to client needs.
If you have any questions or would like to provide feedback, please contact the
Survey team directly, at Client.Survey@dva.gov.au.